Privacy Policy
How Otelsan collects, uses, shares, protects and retains personal data across the Banquet Equipment website and related business communications.
This policy is written for an international business audience and describes the confirmed website functions currently identified by Otelsan: contact and quotation forms, newsletter subscription, Google Analytics, Google Maps, United States hosting, and direct business communications. It does not describe online payment or user accounts because those functions are not currently offered.
Scope and Data Controller
This Privacy Policy explains how Otelsan Otel Ekipmanları ve Mimarlık Hizmetleri Anonim Şirketi ("Otelsan", "we", "us" or "our") handles personal data when you visit banquetequipment.com.tr, contact us, request product or quotation information, subscribe to newsletters, or otherwise communicate with our export and business teams.
Otelsan is the data controller for the processing described here. Registered business contact details are: Üçevler District, Coşkun Street, İnci Plaza, Floor 1, Office 10, Nilüfer, Bursa, Türkiye; telephone +90 224 250 27 00; general email export@otelsan.com.tr; privacy email info@otelsan.com.tr.
Relationship with the KVKK Notice: This policy gives a broad privacy overview. The separate Data Protection (KVKK) Notice provides the website-specific information required under Turkish Personal Data Protection Law No. 6698.
Personal Data We Collect
Information you provide
- Identity and contact details, including name, surname, business email, telephone number, country and preferred language.
- Professional details, including company, role, sector and business location.
- Enquiry and transaction details, including product interests, quantities, project requirements, destination, requested delivery timing, quotation details and correspondence.
- Newsletter choices, consent records, unsubscribe status and communication history.
- Attachments or other information you voluntarily send to us.
Information collected through the website
- IP address, access date and time, browser, device and operating-system information.
- Referring page, pages viewed, session and interaction data, approximate location derived from IP, and analytics identifiers where permitted.
- Security, diagnostic and form-submission records needed to operate and protect the website.
Please do not send special-category or highly sensitive personal data through general contact or quotation forms unless Otelsan has specifically requested it and a lawful basis exists.
Purposes and Legal Bases
Otelsan processes personal data only for specified and legitimate purposes. The basis depends on the relevant activity and the law applicable to the individual.
| Activity | Purpose | Typical data | Primary legal basis |
|---|---|---|---|
| Contact and quotation requests | Receive, evaluate and answer requests; prepare quotations; take requested steps before a possible contract. | Contact, company, country, product and project details. | Contract-related necessity; legitimate interests in responding to business enquiries. |
| Customer and project management | Manage orders, production, delivery, after-sales communication and commercial records. | Correspondence, order, project, logistics and billing-related records. | Contract performance; legal obligations; establishment, exercise or protection of rights. |
| Newsletter and promotion | Send product news, catalogues, corporate updates and promotional messages. | Email, name, company, consent and preference records. | Consent where required; applicable commercial-communications rules. |
| Website analytics | Measure audience and usage, identify performance issues and improve content. | Cookie identifiers, session, device, approximate location and interaction data. | Consent where required; otherwise a lawful legitimate-interest basis where permitted. |
| Security and legal compliance | Protect systems, prevent abuse, investigate incidents, keep evidence and meet legal duties. | Logs, IP, security events, correspondence and records relevant to a claim. | Legal obligation; legitimate interests; establishment, exercise or protection of rights. |
Where processing relies on consent, consent may be withdrawn at any time without affecting processing carried out lawfully before withdrawal. Refusal or withdrawal of consent does not prevent access to core website content that does not require that processing.
Contact, Product and Quotation Forms
When you use a form, we use the submitted information to understand your request, route it to the relevant team, contact you, prepare a response or quotation, and maintain an appropriate business record. Fields marked as required are necessary to process the request; optional fields help us respond more accurately.
Submitting a form does not create a sales contract. A binding transaction arises only through an authorised quotation, order confirmation or separate written agreement. Otelsan does not currently provide online payment or user-account functionality on this website.
Newsletters and Commercial Communications
If you subscribe, Otelsan may send product information, corporate news, event information and other commercial communications. We maintain records of subscription, consent where required, and unsubscribe requests so that preferences can be respected and compliance can be demonstrated.
You may unsubscribe using the link in a message or by contacting info@otelsan.com.tr. A withdrawal or opt-out request will be implemented in accordance with applicable commercial-communications rules. Service or transaction-related messages may still be sent where necessary for an existing request or business relationship.
Cookies, Google Analytics and Google Maps
The website uses Google Analytics to understand website use and Google Maps to display location information. Google Analytics may use first-party identifiers such as _ga and _ga_<measurement-id> when analytics storage is permitted. Google Maps may transmit device, browser, IP and interaction information to Google when the map is loaded.
Otelsan does not currently use Meta Pixel and does not embed YouTube or Vimeo videos on this website. Detailed categories, known cookies, durations and preference options are described in the Cookie Policy.
Where consent is required, non-essential analytics or functional third-party technologies should operate according to the choice communicated through the website's consent mechanism. Browser controls can also be used to delete or block stored cookies.
Recipients and Disclosure
Personal data may be disclosed only to recipients that need it for a legitimate purpose, including:
- authorised Otelsan employees and departments;
- website hosting, security, maintenance, email, form, analytics and newsletter providers acting as service providers;
- logistics, customs, distributor, supplier or project partners where necessary to respond to or perform a business request;
- accountants, auditors, insurers, lawyers and other professional advisers;
- banks or payment-related institutions only where a separate offline commercial transaction requires them;
- courts, regulators, tax, customs, law-enforcement and other competent authorities where disclosure is legally required.
Otelsan does not provide online payment through this website and does not create website user accounts.
International Data Transfers
The website is hosted in the United States. Google Analytics, Google Maps and certain technology or email infrastructure may also involve processing outside Türkiye. In addition, an international enquiry may require information to be shared with a relevant business partner in the destination country.
International transfers are assessed under Article 9 of the KVKK and other mandatory law. Depending on the recipient and circumstances, the applicable mechanism may include an adequacy decision, appropriate safeguards such as an approved standard contract, another legally recognised safeguard, or a limited statutory exception for an occasional transfer. Where consent is the appropriate basis, it must be obtained separately and specifically.
You may contact info@otelsan.com.tr for information about the transfer mechanism relevant to your personal data, subject to confidentiality and security restrictions.
Retention and Deletion
Otelsan does not retain personal data indefinitely. Retention is determined by the purpose of processing, the status of the business relationship, statutory record-keeping duties, limitation periods, security needs and the need to establish or defend legal claims.
| Record category | Retention approach |
|---|---|
| Contact and quotation records | Kept while the request is active and afterwards only for a proportionate follow-up, evidence or limitation period. |
| Customer and commercial records | Kept for the relationship and any mandatory commercial, tax, accounting, warranty or claims period. |
| Newsletter records | Kept until unsubscribe or withdrawal, with limited proof of consent/opt-out retained where required. |
| Analytics and cookies | Kept according to the configured retention setting and cookie duration described in the Cookie Policy. |
| Security logs | Kept for a limited period proportionate to incident detection, investigation and system protection. |
When retention is no longer justified, data is deleted, destroyed or anonymised in line with applicable procedures and technical capabilities.
Security and Confidentiality
Otelsan applies administrative and technical measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or misuse. Measures may include access controls, role-based authorisation, secure transmission, backups, logging, updates, vendor controls and staff confidentiality obligations.
No internet transmission or storage system can be guaranteed to be completely secure. Please avoid sending unnecessary confidential information through open website forms and notify us promptly if you suspect misuse of your data.
Your Rights and Choices
Under the KVKK, individuals may have the rights described in Article 11, including rights to learn whether data is processed, obtain information, learn purposes and recipients, request correction, deletion or destruction where conditions are met, request notification to recipients, object to certain solely automated outcomes and claim compensation for unlawful processing.
You may also withdraw consent, unsubscribe from commercial communications and manage cookie preferences. The detailed application procedure is set out in the KVKK Notice. Additional mandatory rights may apply depending on your country or region.
Children’s Personal Data
This website is intended for business and professional audiences and is not directed to children. Otelsan does not knowingly seek personal data from children through general website forms. A parent or legal guardian who believes that a child has submitted information may contact us so that the matter can be reviewed.
Third-Party Websites and Services
The website may link to third-party websites or load third-party services such as Google Maps. Those parties act under their own terms and privacy information. Otelsan does not control external websites and recommends reviewing the relevant provider's notices before submitting information.
Changes to This Policy
We may update this policy when the website, service providers, legal requirements or processing activities change. The current version and effective date appear at the top of the page. Material changes may also be highlighted through an appropriate website notice.
Privacy contact
For privacy questions, rights requests or concerns about website data processing, contact the privacy team using the details shown here.